Frequently Asked Questions
Everything you need to know about our luxury home decor and services.
What materials are used in your signature photo frames?
Our signature frames are crafted from high-quality materials including genuine silver plate, luxury enamels, and sustainably sourced woods, all finished with our trademark attention to detail.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a handwritten-style note with your purchase at no extra cost.
What is your return policy for home accessories?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom-made or personalized items are non-refundable unless they arrive damaged.
How should I clean and care for my Addison Ross products?
To maintain the luster of your items, we recommend wiping them with a soft, dry microfiber cloth. Avoid using harsh chemicals or abrasive cleaners, especially on silver-plated and enameled surfaces.
Do you provide a bespoke framing service?
Yes, we offer a professional print and fit service. Simply upload your digital photo on our website, and we will print, mount, and frame it for you so it arrives ready to display.